Frequently asked questions

SessionLinked is two things in one product:

1. A live audio link between two DAWs — today, Logic Pro to Logic Pro on Mac, with more DAWs coming. A plugin on your collaborator’s tracks streams them live into your companion app’s mixer so you hear each other with low latency, every take they record is saved and byte-verified on arrival, and you drag it into Logic — each file carries its recorded position, so one command places it exactly. The live monitor is still being refined and can drop out briefly on a rough connection; the takes don’t depend on it.
2. The Hub — a marketplace where musicians, engineers, producers and songwriters offer their services. Book a mix, a session guitar part, a mastering pass, or a co-writing session. Payment is held safely until the work is delivered and approved.

Anyone can join a session for free, on any plan: the host’s plan covers the session. On the free plan you can host up to 10 hours a month (time with at least one other person in the session; time on your own is not counted), with 2 people per session. The app tells you when you have used most of it. When you reach the limit, a session you are already in carries on to the end; new sessions you host wait until the 1st of next month, or you can upgrade. Live monitoring works best over a direct connection between you, where your networks allow it. Takes reach your collaborator through a cloud delivery copy; the free plan has no cloud archive. In a session booked on the Hub, the person who made the booking is the host. New hosts get 14 days of Studio free, no card needed: when the 14 days are up you move to the free plan automatically, with nothing to cancel.

Browse listings, choose a package (Basic / Standard / Premium where offered), and pay upfront. Your card is charged at booking, but the funds are held by Stripe until the provider delivers and you either mark the work complete or 7 days pass without objection. If anything goes wrong you can open a dispute; we step in.

SessionLinked Hub takes 12.5% of each booking. Providers receive the remaining 87.5% to their connected bank account via Stripe, typically 2–7 working days after a booking is marked complete. We don’t charge listing fees, subscription fees, or any other recurring cost to providers.

When you create your first listing we’ll walk you through connecting a bank account via Stripe’s hosted onboarding — the standard “express” flow most musicians have used on Bandcamp or Patreon. Once verified, completed bookings pay out automatically; you don’t have to invoice or chase.

If a provider cancels before starting, you’re refunded in full. If they miss the delivery window you can open a dispute from the booking page — our team reviews the messages + any partial delivery and refunds the client or releases funds to the provider as appropriate. We aim to respond to disputes within 48 hours.

Yes. Before delivery, the provider can cancel at any time and you’re refunded in full. After delivery, if the work materially differs from what was agreed, open a dispute from your My Bookings page. Because custom-made digital work is exempt from the standard UK 14-day cooling-off period, refunds post-delivery are at our discretion based on the facts of the job.

All uploads use pre-signed URLs over HTTPS into a private S3 bucket. Files are only accessible to the two parties in a booking via short-lived signed download links. Stripe holds payment card details — we never see them. Sign-in is Cognito (AWS) with MFA available. There is no self-serve account deletion yet: email us to delete your account and we remove your portfolio and messages within 30 days.

No. The Hub runs entirely in your browser. The downloadable SessionLinked companion app is only needed for the DAW-to-DAW live link — everything marketplace-related (browsing, booking, messaging, file exchange, reviews) works on the web and on mobile.

Portfolio uploads: MP3, WAV, FLAC, AAC, OGG, MP4, MOV, JPG, PNG, WEBP. Maximum 50 MB per file, 8 files per listing. Project deliverables through a booking support the same types with a higher per-file cap (~2 GB) for full-resolution stems.

Bug reports and general support: support@sessionlinked.com. Every listing has a “Report it” link at the bottom for spam or policy violations. We respond within 2 business days.