Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SessionLinked, a remote audio collaboration service. By creating an account, downloading our software, or using any part of the service, you agree to these Terms. If you do not agree, do not use SessionLinked.

SessionLinked is operated by SessionLinked Ltd, a private limited company registered in England and Wales. Our registered office and geographic address for service is 11 Oldham Street, Liverpool, L1 2SU, United Kingdom. Our contact email is hello@sessionlinked.com.

References to “SessionLinked”, “we”, “us”, and “our” in these Terms mean SessionLinked Ltd. References to “you” and “your” mean the person or entity using the service.

You must be at least 16 years old to use SessionLinked. By using the service, you confirm that you meet this age requirement and that you have the legal capacity to enter into this agreement. If you are using SessionLinked on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

You are responsible for keeping your login credentials secure and for any activity that takes place under your account. You agree to notify us promptly at hello@sessionlinked.com if you suspect unauthorised access. We are not liable for losses arising from your failure to keep your credentials secure.

You may delete your account at any time using the in-app deletion flow or by emailing us. Account deletion is permanent and will remove all of your data from our systems within 30 days, except where we are legally required to retain certain records (see our Privacy Policy).

You own your recordings. Any audio that you create, record, or upload through SessionLinked remains your property. SessionLinked does not claim any ownership of, or copyright over, your audio content.

To provide the service, you grant SessionLinked a worldwide, non-exclusive, royalty-free licence to host, store, transmit, and deliver your audio content to the collaborators you choose to share it with. This licence exists only for the purpose of operating the service and ends when you delete the content or your account.

You are responsible for the content you upload. You agree not to upload content that:

• Infringes anyone else’s copyright, trademark, or other intellectual property rights;
• Contains samples, loops, or recordings you do not have the right to use;
• Is illegal under UK law or the law of any country where the content will be used;
• Is defamatory, harassing, threatening, or abusive towards any individual;
• Contains personal data of third parties without their consent.

If you become aware of content on SessionLinked that infringes your rights, contact us at hello@sessionlinked.com and we will investigate and remove it where appropriate.

SessionLinked allows session participants to record audio from each other. The product includes explicit consent controls and session-wide notices to support compliance with recording-consent law, but you remain responsible for ensuring your use of recordings is lawful in all jurisdictions relevant to your session.

The in-product consent flow. The SessionLinked companion application enforces the following controls on every session that may be recorded:

• Explicit acknowledgement on first join. Before you can join any SessionLinked session the first time, you must acknowledge a recording-consent modal that explains that other participants may record you and that you may record them subject to local law. Your acknowledgement is stored on your device.
• Session-wide notice when recording begins. When any participant enables recording, SessionLinked broadcasts a visible notice to every other participant in the session, identifying who enabled it and when. The notice remains visible for the duration of recording.
• Persistent “Recording On” indicator. While recording is active, the companion app displays a persistent indicator in the session view that cannot be dismissed or hidden until recording stops. The plugin on the recorded user’s DAW also indicates recording state.
• Immutable audit log. We record, as an operational log entry tied to the session, which user enabled recording, the UTC timestamp at which recording started and stopped, and which participants were present in the session at that time. This log is retained for dispute resolution and security purposes in line with our Privacy Policy retention schedule.

All-party consent jurisdictions. In some jurisdictions — including parts of the United States (California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Washington), Germany, France, and several other European countries — it is unlawful to record a private conversation without the consent of every participant. If any participant in your session is located in such a jurisdiction, you must obtain their consent before recording starts, even if the in-product notice has been displayed.

Cross-border sessions. If your session involves participants in multiple jurisdictions with different recording-consent rules, you must comply with the strictest applicable rule for that session. SessionLinked is not able to make this determination for you.

Shared responsibility. The in-product controls described above are provided to support compliance, but you remain responsible for ensuring your use of recordings is lawful in all relevant jurisdictions. If an in-product notice or indicator fails to reach a participant for any reason (network issue, client-side error, disabled accessibility feature), you must not rely on the product to have notified them on your behalf.

You agree not to:

• Use SessionLinked for any unlawful purpose;
• Attempt to gain unauthorised access to other users’ accounts or content;
• Reverse-engineer, decompile, or disassemble our software except as permitted by law;
• Use the service to send spam, phishing attempts, or malware;
• Resell or sublicense the service without our written permission;
• Interfere with or disrupt the integrity or performance of the service;
• Use automated means to access the service in a way that imposes an unreasonable load.

We reserve the right to suspend or terminate accounts that violate these rules.

SessionLinked supports many third-party Digital Audio Workstations (DAWs). Names such as Logic Pro^®, Pro Tools^®, Cubase^®, Ableton Live^®, Studio One^®, Reaper^®, and others are trademarks of their respective owners. SessionLinked is not affiliated with, endorsed by, or sponsored by any of these companies. References to these products in our software and on our website are made under the principle of nominative fair use and are intended only to describe interoperability and compatibility.

SessionLinked depends on or integrates with several third-party services and open-source software components, including Amazon Web Services, Stripe, BlackHole, Electron, React, and Node.js. These components are governed by their own respective licences and terms. A full list of open-source components is available in the companion application’s About menu.

This section applies if you are a consumer purchasing SessionLinked outside of a business, trade, or profession. If you are buying SessionLinked as a business (for example, on behalf of a studio or company), the rights described in this section do not apply to you and section 9 (Subscriptions and payments) governs your purchase instead.

14-day cancellation right. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel a distance-selling contract within 14 days of entering into it, without giving any reason. The 14-day period starts on the day you complete your subscription purchase.

Loss of the cancellation right for immediate supply. SessionLinked is digital content and a digital service that becomes available to use as soon as your subscription is activated. If you ask us to begin supplying the service before the end of the 14-day cancellation period — for example, by activating your subscription and using the companion application — you may lose your statutory right to cancel in relation to digital content supplied immediately. We will ask you to give your express consent and acknowledge this loss of rights at checkout before any paid subscription is activated.

How to cancel within the 14-day window. If your statutory cancellation right still applies (for example, because you have not yet activated the service or because you did not give the express consent described above), you can cancel by emailing hello@sessionlinked.com with the subject line “Cancellation request” and your account email. We will refund any payment you have made for the cancelled subscription within 14 days of receiving your cancellation request.

How to end an active subscription at any time. Even where your statutory cancellation right has been lost because you asked for immediate supply, you can stop an active subscription from renewing at any time using the cancellation flow described in section 9 below.

Nothing in these Terms removes or limits any rights you have as a consumer under applicable law.

SessionLinked offers a free tier and paid subscription tiers. Pricing is shown on the pricing section of our website and is in pounds sterling (GBP). All payments are processed by Stripe, and Stripe’s own terms apply to the payment transaction.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period until you cancel them. There is no minimum commitment. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and you will not be charged again.

Refunds for unused billing periods. As a general commercial rule, subscriptions are non-refundable for unused portions of the current billing period. This rule does not override any of your statutory rights as a consumer. In particular, nothing in this section affects your right to a refund or remedy where:

• the service is faulty, not as described, or not fit for purpose under the UK Consumer Rights Act 2015 or equivalent consumer protection law in your country of residence;
• you exercise a statutory cancellation right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the EU Consumer Rights Directive (see section 8 above for the 14-day cooling-off right for digital content);
• we materially reduce the functionality you have paid for (section 10 below gives the pro-rata refund detail);
• any other mandatory consumer right gives you a remedy that these Terms cannot lawfully exclude.

If you believe you are entitled to a refund under any of the above, contact us at hello@sessionlinked.com with “Refund” in the subject line and the details of your claim.

We may change subscription prices in the future. If we do, we will give you at least 30 days’ notice before the change takes effect, and you will have the option to cancel before the new price applies.

We aim to keep SessionLinked available at all times, but we do not guarantee uninterrupted access. From time to time the service may be unavailable due to maintenance, infrastructure issues, or events outside our control. We will use reasonable efforts to give advance notice of planned maintenance.

We may also modify, suspend, or discontinue features of the service. Where a change materially reduces the functionality you have paid for, we will offer a pro-rata refund of any unused subscription period.

If you are a consumer. Nothing in these Terms excludes or limits any rights you have as a consumer under applicable law, including your rights under the Consumer Rights Act 2015 in respect of digital content and digital services that are not provided with reasonable care and skill, are not as described, or do not meet applicable legal standards. We do not seek to exclude any liability that cannot lawfully be excluded against a consumer.

If you use SessionLinked in the course of a business. Subject to the paragraph below about liabilities that cannot be limited by law:

• SessionLinked is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any data loss will not occur.
• Our aggregate liability to you for all claims arising out of or in connection with the service will not exceed the amount you have paid us in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of goodwill, loss of use, or loss of data, even if we have been advised of the possibility of such damages.

Liabilities we can never exclude. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

This section applies only if you use SessionLinked in the course of a business. It does not apply to consumers.

If you use SessionLinked in the course of a business, you agree to indemnify us and hold us harmless from third-party claims, losses, liabilities, and expenses (including reasonable legal fees) arising directly from your unlawful content, your breach of these Terms, or your infringement of a third party’s intellectual property or privacy rights through your use of the service.

You may stop using SessionLinked and delete your account at any time, by following the in-app deletion flow or by emailing hello@sessionlinked.com.

We may suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if we discontinue the service. Where reasonably possible, we will give you notice and a chance to fix the problem before suspending or terminating your account, unless immediate action is required for legal, security, or abuse-prevention reasons.

On termination, your right to use the service ends immediately, but the sections of these Terms that by their nature should survive (including ownership, indemnity, and limitation of liability) will remain in effect.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction to hear any dispute arising from or in connection with these Terms or your use of SessionLinked.

Consumer rights preservation. Nothing in this section limits any mandatory consumer rights that apply to you under the laws of the country in which you live. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose consumer protection laws give you the right to bring proceedings in your local courts or to rely on mandatory local consumer protections, those rights are preserved in full and this section does not override them.

In practice this means that, for consumers, the jurisdiction of the courts of England and Wales is non-exclusive: you may also bring proceedings in the courts of the country where you reside, to the extent your local law entitles you to do so.

We may update these Terms from time to time. If we make a material change, we will notify you by email (if you have an account) and update the “last updated” date at the top of this page. Your continued use of SessionLinked after a change takes effect constitutes your acceptance of the new Terms.

To report copyright infringement, trademark infringement, privacy complaints, unlawful content, or any other legal complaint relating to SessionLinked, contact hello@sessionlinked.com with the subject line “Legal notice” and enough detail for us to identify the material and investigate. We aim to respond within 5 business days.

For billing questions, cancellation requests, or general support, contact hello@sessionlinked.com or use the contact form on our contact page. We aim to respond within 2 business days.

This section applies to your use of the SessionLinked Hub, a marketplace feature that connects clients seeking audio production services with independent providers. By using the Hub as a client or provider, you agree to the additional terms set out below in addition to all other sections of these Terms.

17.1 Intellectual property.

• All intellectual property in files uploaded to the Hub remains with the original creator. Uploading content to the Hub does not transfer any ownership rights.
• By uploading files, you grant SessionLinked a limited, non-exclusive licence to store and transmit those files solely for the purpose of completing the booked service. This licence ends when the files are deleted or the booking is closed.
• Providers may not use, distribute, or retain client files beyond the scope of the booking for which they were provided. Any use of client materials outside the agreed service is a breach of these Terms.
• Clients receive a licence to use deliverables provided by the provider for their intended purpose (personal or commercial music production) but may not resell the provider’s work as a standalone product or sample pack without the provider’s written consent.

17.2 File access and security.

• All files uploaded to the Hub are encrypted in transit using TLS and at rest using server-side encryption (AES-256 via AWS S3).
• Access to booking files is scoped to the participants of that booking only (the client and the provider). No other users can view or download those files.
• Download links generated for booking files expire after 24 hours and must be regenerated for continued access.
• All file uploads, downloads, and access events are logged for the purposes of security monitoring and dispute resolution.

17.3 Disputes.

• Either party to a booking (client or provider) may flag the booking as “disputed” via the booking page if they believe the other party has not met their obligations.
• When a booking is disputed, file access is frozen and any pending payment is held until the dispute is resolved.
• SessionLinked will review the audit trail and any evidence submitted by both parties, and will aim to mediate a resolution within 5 business days.
• If the dispute cannot be resolved through mediation, SessionLinked will make a final determination based on the available evidence. This determination is binding with respect to the release or refund of the booking payment held by SessionLinked.

17.4 Copyright takedown.

• Copyright holders who believe their work has been uploaded to the Hub without authorisation may submit a takedown request to hello@sessionlinked.com.
• SessionLinked will respond to valid takedown requests within 48 hours and remove any content that is found to infringe copyright.
• The uploader of removed content will be notified and given the opportunity to submit a counter-notice if they believe the takedown was made in error.
• Counter-notices are handled in accordance with the UK Copyright, Designs and Patents Act 1988 and, where applicable, the US Digital Millennium Copyright Act.
• Users who repeatedly upload infringing content will have their accounts permanently suspended.

17.5 Provider agreement. By registering as a provider on the Hub and accepting onboarding, you agree to the following additional obligations:

• You warrant that you have the right, qualifications, and ability to offer the services described in your listings.
• You agree to complete accepted bookings in good faith and within the agreed timeframe.
• You agree not to contact clients outside SessionLinked for the purpose of circumventing the platform’s commission on current or future bookings.
• SessionLinked reserves the right to remove listings that violate these Terms or that receive consistent negative reviews indicating the listed services are not being delivered as described.
• A commission of 12.5% is deducted from the booking amount on each completed booking. This rate may be changed with at least 30 days’ notice.

17.6 Limitation of liability for Hub bookings.

• SessionLinked operates the Hub as a marketplace platform. SessionLinked is not a party to the service contract between the client and the provider and does not itself provide or guarantee any audio production services.
• SessionLinked does not guarantee the quality, timeliness, or fitness for purpose of any provider’s work. Clients are encouraged to review provider profiles, ratings, and portfolio samples before booking.
• SessionLinked’s maximum liability in respect of any individual Hub booking shall not exceed the booking amount paid by the client for that booking, subject to the general limitation of liability provisions in section 11 of these Terms.

17.7 Payments, escrow, and refunds.

• Payments for fixed-price bookings are taken at the time of booking via Stripe and held in escrow by SessionLinked’s payment processor until the booking is completed, refunded, or otherwise resolved.
• A platform commission of 12.5% is deducted from the booking amount on each completed booking. Providers receive 87.5% of the booking amount, paid to their connected bank account via Stripe on Stripe’s standard payout schedule (typically 2–7 working days after completion).
• Before delivery: a client may request a refund at any time before the provider marks the work delivered. If the provider agrees (or fails to respond within 7 days of the request), the full booking amount is refunded to the client’s original payment method.
• After delivery: services commissioned through the Hub are “digital content supplied on a bespoke basis” under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under regulation 28(1)(b) and regulation 37, the statutory 14-day right to cancel does NOT apply once performance of the service has begun with your express consent, which is given when you confirm and pay for a booking. Post-delivery refunds are therefore discretionary and are decided on the basis of whether the delivered work materially conforms to the service description and any agreed scope.
• Disputed post-delivery: if a client raises a refund request after delivery, the provider is notified and given an opportunity to resolve the issue directly (e.g. through a revision). If no resolution is reached, SessionLinked will review the agreed scope, delivered work, and booking messages and make a final determination per section 17.3, which is binding with respect to the release or refund of the funds held by SessionLinked.
• Chargebacks: if a client initiates a chargeback through their card issuer, the disputed funds are held by Stripe pending the outcome. If the chargeback is found in the client’s favour, the corresponding amount is deducted from the provider’s account. Clients who initiate chargebacks without first attempting to resolve the issue via SessionLinked’s dispute process may have their account suspended.
• Nothing in this section 17.7 limits any statutory right you have as a consumer under UK law where work delivered is not of satisfactory quality, not as described, or not fit for purpose.

17.8 Acceptable use and content policy.

• Listings, booking requirements, uploaded audio, and messages on the Hub must not be unlawful, infringing, harassing, deceptive, or contrary to public morality.
• You may not use the Hub to commission or provide services that would facilitate illegal activity (including unauthorised remixes or samples of copyrighted material, the impersonation of another artist, or the production of content depicting a real person without their consent).
• Providers may not list services involving AI-generated voice cloning of an identifiable person without written permission from that person, nor services that advertise guaranteed chart placement, streaming fraud, or any form of artificial metric inflation.
• SessionLinked reserves the right to remove any listing, booking, uploaded content, or message that violates these Terms at any time, with or without notice, and to suspend or terminate the accounts responsible.
• To report a listing or message you believe violates this policy, use the “Report” link on the item in question or email hello@sessionlinked.com. Reports are triaged within 2 business days.

General questions about these Terms: hello@sessionlinked.com